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FAQ

  • Questions concerning USM Haller? Call our USM Service Team on: 031 981 40 67

What does the USM in USM Haller mean?

USM stands for Ulrich Schärer Münsingen.

Is there a price list for System USM?

USM doesn't sell "standard" models; rather every piece is individually planed and constructed according to the customer's wishes. The catalogues "living essentials" and "working essentials" present some examples and representative prices.

Is there a catalogue showing all USM Products?

The "Detail" catalogue for USM Haller, USM Kitos and USM Display can be ordered from smow. Please contact our customer service team.

Will my USM Haller unit be delivered fully assembled?

Small and medium sized units are delivered fully assembled. Should however the unit's dimensions make transport in the fully assembled state impossible the unit will be delivered partially assembled and completed locally. Please also be aware that obstacles and narrow doors in your building can also lead to a partially assembled delivery. The costs for a local assembly depend on the nature of the unit and your country: for deliveries within Germany the costs are € 149 plus 2 % of the product value. Prices for other countries vary. Our USM service team will be happy to advise.

Can I extend my USM unit myself?

The USM furniture system is a modular system which provides for customized solutions and which can be extended, adapted and reconfigured at any time and as and when situations change or new needs arise. Such a high degree of flexibility and variability requires a large number of individual components, and in the case of the USM Haller system that means over 2,000 items. Owing to this complexity, it is imperative that all assembly, de-assembly and reassembly work is carried out by trained technicians; not least to ensure the value and longevity of USM products can be ensured. Incorrect installation can result in damage to the units which must then be repaired, with associated costs and inconvenience and may also result in a negation of any future warranty claims.

Can I configure my own, individual, USM Haller unit?

With the USM Haller Modular Furniture System, and its wide range of elements, materials and colours almost anything is possible - the only limit is your imagination. With the aid of the smow USM Configurator you can create your own, individual, USM unit or edit existing USM units from the smow online shop - simply select the "More options in the USM Configurator" option on the relevant product page. Should you require further help or assistance in the planning of your USM unit our experienced USM Haller service team will be happy to assist - also in terms of larger USM projects. They can be contacted via +49 341/2222 88 11 or service@smow.ch.

Are there assembly instructions should I want to build the unit myself?

To guarantee the quality and stability of the USM Haller units they should only be assembled by suitably trained individuals. The addition of individual components such as divider shelves can however be undertaken alone, and assembly instructions are included in the delivery.

Who can organise the rebuilding of my existing USM Haller unit?

We can prepare a quote for the rebuilding, extension or conversion of existing USM units. Please contact our USM service team for full details.

Are there examples of System USM Haller in use?

The annual magazine "spaces" presents System USM Haller in numerous case studies. A free copy can be ordered from our USM service team.

Why do USM products only come in 15 colours?

As a flexible, modular system USM units can be rebuilt and reconfigured as required and over decades. To support this flexibility USM only offer the units in a small election of "neutral" colours. Should you have specific colour wishes this may be possible at an extra cost. Please contact our USM service team for details.

What material is USM Haller?

The frames of the tables and units and the unit panels are formed from steel, either chrome-plated or powder coated. The table tops are available as granite, resin strengthened glass, linoleum or natural wood veneered plywood. The veneered table tops are finished with a multi-layer varnish coating, the glue used in the construction meets the standards of the emissions class "E1". Components such as hinges, door knobs and handles are produced by casting, metal or plastic depending on the component.

What material is the USM ball?

The USM ball is chrome-plated brass with 6 M8x1 threaded holes.

Are wood or plastic panels available?

In order to ensure that USM units maintain their quality and functionality over long periods and in different environments the main elements are only available in metal. For the top panels of USM units, for use, for example, as reception desks or as low room dividers, wood and plastic panels are available. Please contact our USM service team for full details.

What is the difference between ball-to-ball dimensions and complete dimensions?

The ball-to-ball dimension measures the distance from the centre of one USM ball to the centre of the next. The USM ball has a diameter of 25 mm, the adjustable foot 30 mm. Consequently the complete width is the ball-to-ball dimensions plus 30mm. The complete height is the ball-to-ball dimensions plus 40mm, for units with castors ball-to-ball height plus 80 mm.

Why is the 100 mm tube the shortest?

The given dimensions are standardised grid dimensions for System USM Haller and are based on the distance from ball centre to ball centre. The connection between the USM ball and the tube is via a 40 mm long connector. Each tube has two connectors plus two ball "half diameters" of 9 mm each: in total 98 mm. And so 100 mm is the smallest possible.

And why is the 750 mm tube the longest?

The longer the tube the more unstable the structure. Tubes longer than 750 mm would bend under normal use.

How thick are the table tops?

The USM Haller and USM Kitos table tops are 19 mm thick.

Is it possible to allow cables to pass through the back and/or side walls?

System USM Haller offers the option of a cable hole. These are rectangular openings (63 x 48 mm) with a rubber lining. These can be placed in one of nine positions in any panel.

How much weight can a USM Haller panel carry?

If you have ordered a USM unit without locks, the doors are secured for transport. To open the door insert a coin in the central slot in the handle and turn it 90 degrees to the right. The door will now open.

I have received my USM Haller sideboard, but the key is missing?

If you have ordered a USM unit without locks, the doors are secured for transport. To open the door insert a coin in the central slot in the handle and turn it 90 degrees to the right. The door will now open.

Can disinfectants be used on USM surfaces?

The majority of the surfaces offered by USM are resistant to acids, alkalis and solvents and therefore also resistant to many of the commercially available disinfectants. Most commercial disinfectants are based on 70-80 % ethyl alcohol or isopropanol. As alternatives are also available we recommend always checking the resistance of each agent in individual cases (at a discrete point). In general, it is also important never to leave the liquids on the surfaces for a long time and never to use abrasive cleaning rags. The powder coating of the USM Haller furniture system is generally resistant to acids, alkalis and solvents and therefore also to most disinfectants.

What does the abbreviation Inos mean?

The name Inos was derived from the term "internal organisation system".

What does the abbreviation KITOS mean?

"KITOS" stands for the collection of innovative desks and tables that are height-adjustable and can be individually adapted with customisable surfaces and other accessories. KITOS is an abbreviation and means as much as:
K = Complex
I = Integrated
T = Table
O = Organisational
S = System

The additions in the name are the reference for:
E = Electrical
M = Mechanical

How can I assemble and disassemble USM Haller panels?

How can I assemble and disassemble a USM Haller door lock or handle?

How can I assemble and disassemble USM Haller glides and castors?

How can I assemble and disassemble a USM Haller drop-down doors with handle or lock?



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