Contact

You have a question concerning your order or a product? Our telephone customer service team can be contacted Monday to Friday 9 am - 5 pm on 031 981 40 67, or at any time by E-mail via service@smow.ch or via:

You have any questions concerning USM furniture, you need assistance with planning or would like to reconfigure or extend an existing USM Haller unit, our specially trained USM service team will happy to assist. They can be contacted Monday to Friday 9 am - 5 pm on 031 981 40 67, at any time by E-mail via service@smow.ch or via:

• USM Configurator
• USM assembly videos
• Frequently Asked USM Questions

You wish to return your order or have a complaint? Your item was not delivered in perfect condition? Our apologies, and our priority now is to find the best possible solution.

You can contact our telephone returns service Monday to Friday 9 am - 5 pm on 031 981 40 67 or via E-mail at service@smow.ch

Our return address is:

smow Solothurn
Kronengasse 15
4500 Solothurn
Switzerland

Answers to frequently asked questions concerning complaints, returns and order revocations can be found here FAQ.

Should you require high-resolution image for press/media purposes or would you like to discuss cooperation opportunities with smow? Please contact us at marketing@smow.ch.

Would you like to contact our Portfolio Management Team concerning our product range? Please write to us at marketing@smow.ch.

You can find an overview of our stores in Germany here.